The information below presents rights and rules, which are binding in Poland, for lodging complaints regarding health care services.


The minister competent for health is authorised to carry out inspections of medical entities with regard to:

The minister competent for health is authorised in particular to carry out the following operations:

Carrying out an inspection may also be delegated to other entities, i.e.:

Supervision of medical entities, which are not enterprises is exercised by the body which created it.
Such supervision concerns compliance of the medical entity with provisions of law, the statute and the organisational regulations. The body which created the medical entity may request information, explanations and documents, and inspects and evaluates the activity of the entity.
Monitoring and evaluation includes in particular:

The inspection shall be carried out on the basis of an authorisation issued by the minister competent for health or the body creating the entity. Within the limitations of the authorisation, the inspecting body will have the right to:

On the basis of the findings, the body creating the entity or the minister competent for health may provide the manager of the entity with follow-up recommendations to eliminate the identified irregularities.
The National Health Fund (NFZ) is also authorised to carry out inspections, but only in the capacity of a body financing health care services from public funds. The NFZ is entitled to carry out an inspection of the provision of benefits, in particular, with regard to:

After the inspection, a follow-up statement is drawn up, which includes an evaluation of the activity conducted by the inspected entity and follow-up recommendations in the event of irregularities.


An EU Patient who has concerns as to the health care services provided to him is entitled to lodge a complaint. The complaint should be submitted to the competent body, which depends on the subject of the complaint.
An EU patient is entitled to lodge:

This solution can be applied to those entities in which, due to the nature of the business, the person performing the medical profession has a superior, such as a hospital, clinic;